Blogs About "Peggy Gruenke"

You’ve heard and read many times about the importance of communication and managing client expectations to ensure a successful and profitable engagement. The legal business is essentially relationship based and no relationship survives, let alone thrives, without good communication. The clients may care more about the communication/relationship than your ability or the quality of your work product. So if at that...

Attending the ABA TechShow is one of my favorite conferences  for 4 reasons:

Some Random Tips and Ideas for Growing your Business

I have been writing a CLE program for New Lawyer Training to present to the Cincinnati Bar Association. I realized that some of this information is probably good to hear again - no longer how long you have been in practice. This is a compilation of my thoughts, some from my friend Matt Homann and some from an article by AttorneyatWork. I hope you find some of these useful...

In a previous post, I talked about marketing as two different processes: Retaining Clients and Attracting New Clients. For this article, I am going to keep the focus on retention. Why? Because a satisfied and loyal client is likely to give you more of their business and bring new clients through referrals to friends, neighbors and colleagues. Which leads us back to...

In a recent conversation with one of the attorneys about a very needy client,  I was  reminded of the children’s book called 

Everything you choose to do, or not do, has an impact on marketing your business and your client relationships. Here is a simple way to 

Does your firm have a marketing strategy?  If you do, it probably isn't being carried out. If it is, you're pretty rare. I am not sure what word or phrase I prefer when talking about marketing but whatever you call it, I have realized you need a strategy in place to help guide your success. It doesn’t have to be complicated or expensive, but it does need...

Peggy Gruenke, COO and Business Development; Passion for working with attorneys to help manage and grow their business.

By Peggy Gruenke, COO, Godbey & Associates

A lawyer’s job is more than offering sound advice or making a persuasive argument. An important role for every lawyer seeking to improve their level of profitability is to manage expectations from intake through getting paid at the conclusion:

1.    Expectations about service;

2.    Expectations about how long it will take;

3.    Expectations about results;

4.    Expectations about cost and getting paid.

#4 is an active process that really is...

 By Peggy Gruenke, COO Godbey & Associates

The other day I was working on billing, accounts receivable...